FEWS NET Website CMS Knowledge Base
FEWS NET Website CMS Knowledge Base
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Troubleshooting Reports

This page provides troubleshooting advice for report webpages and auto-generated PDFs. For further support, please contact the Hub using the DST CMS support chat or by emailing cms [at] fews [dot] net.

Edits to my Visualization are not being saved.

To successfully edit a Visualization from the CMS, you need to:

  1. Edit the necessary parameters or settings.

  2. Click Generate URL and wait for the preview of the Visualization to appear.

  3. Save your report.

My AFIC or HFA map is not appearing on the web page.

Check the following to troubleshoot AFIC or HFA Visualizations that receive an error and do not appear on the webpage:

  1. Confirm that the data is published in FDW and the number of Data Points are correct:

    1. Data that is in submitted status can be used to build the Visualization in FDE, but it must be published before you add the Visualization to your report.

    2. AFIC and HFA Data Collections must be published individually.

Review the data from the Display or edit an existing Data Collection page.
You can view the status and Data Point count from the Data Collections table in FDW.

  1. Confirm that the parameters are correct:

    1. Either a country or geographic group should be selected (not both).

    2. You should not select a Start Date.

    3. Check that the Collection Date is correct and set to the first of the month.

  2. Try viewing the report webpage in an incognito window. If the maps are visible, it is likely a cache issue.

Contact the Hub for assistance with any of these steps or if the issue persists.

A Visualization is ok on the web page but not appearing, or is appearing with an error in the PDF.

If you receive an error message and no maps in the PDF: Make sure that you have a collection date set for the Visualization, if a collection date is an option for the Visualization. Without a collection date, a Visualization will show up on the web page but not in the report.

You can check this by going into the block for the Visualization in the CMS and scrolling to Collection date. If a date has been selected, it should appear underneath the collection date entry box.

Collection date field in the CMS with the collection date highlighted.

If some of the maps, but not all scenarios are showing: Check to make sure that either no scenarios have been selected (which will by default choose all available scenarios) or that the desired scenarios (such as Near Term Projection and Medium Term Projection) are selected.

Scenario selection field in the CMS.

If you made changes to a Visualization that are not appearing: Remember to re-generate the URL and re-save the report before checking the PDF.

If the issue persists: The Visualization may fail to appear in the PDF due to cache issues. Reach out to the Hub to request a cache refresh.

A Visualization title is in the wrong language in my translated report.

Visualization titles should be translated by default. However, if you have overridden the auto-generated title in the original report using the Visualization title field, you will need to override the title in the translation as well. You can do this using the following steps:

  1. Edit your translation.

  2. Find the Visualization with the incorrect title.

  3. Scroll down to the Visualization title field and enter your new title.

  4. Click Generate URL and wait for the preview of the Visualization to appear.

  5. Save your report.

Visualization title field in the CMS.
My image is blurry or too small.

If your image isn’t showing up well on the report webpage or in the PDF, try the solutions listed below to make it clear and accessible.

Blurry image

If your image is blurry, try the following:  

  1. Check how you saved the image. Is it coming directly from the original source, or has it been saved multiple times? Try to obtain the original image if possible and refer back to the guidance on preparing images.

  2. If your image is a screenshot, zoom in before recapturing the image. 

Image is too small in the PDF

If your image is too small to be readable in the PDF: 

  1. Use the Show full width in PDF toggle to set the image to take up the full width of the PDF page. Seasonal calendars should always be set to full width.

  2. Consider whether the image itself can be adjusted to improve the sizing.

Hyperlink formatting is appearing on text that should not have a link.

Copy the affected text again, and paste into the CMS content field using CTRL+SHIFT+V on Windows (Cmd+Shift+V on Mac). As this method removes all links, it should only be used when text appears incorrectly hyperlinked in the CMS.

My Key Messages are not formatted correctly.

If you used the Key Messages block instead of Key Messages Multi, make sure that you have added each key message to its own block. For example, if you have three key messages, paste the first one in the block that appears when you add key messages. Click Add another item and paste your second key message in the block that appears. Click Add another item again to add your final key message.

Key messages block in the CMS.